Return/Cancellation Policy

Payment Methods:

We accept VISA, MasterCard, Discover, American Express, money orders and cashier's checks. We will accept personal checks by mail, but they must clear prior to shipment of your order.

Returns/Exchanges: 

We offer our customers a 48-hour return policy as follows: You may return unused items in new condition sold and fulfilled by New Sound Acoustics within 48 hours from delivery.  A $350 restocking fee will apply. Within 48 hours of receipt of purchase, customers may return product(s) due to any manufacture defect and receive full merchandise credit.  The merchandise must be returned (shipping & insurance prepaid by the customer) in new condition with all packaging, manuals and warranty cards intact.  Because of the nature of the product being custom designed, there are no exceptions concerning any wear or use on the product.  Failure to meet the return/exchange policy will result in a partial refund of 30% of the total amount paid on product(s) showing evidence of minor wear or use.  Products returned with obvious wear or abuse will be denied partial or full refund.  Unauthorized returns will be refused.

When shipping merchandise back to us, please over wrap the package thus protecting the merchandise and the packaging. You must have the package insured by the carrier for your invoice amount.

Cancellation Policy:

Due to the nature of the custom-designed hand crafted instrument, we ask our customers to remember that after receiving email notification and purchase order confirmation, you will have 24 hours to cancel your order. Simply send New Sound Acoustics a return email stating that you would like to cancel your order.

An Important Note About Credit Card Fraud:

New Sound Acoustics values its customers. Therefore, to protect consumers, we verify all on-line credit card purchases and vigorously pursue all fraudulent attempts to purchase merchandise with stolen or unauthorized credit cards. We work closely with local, state, and federal agencies under the auspices of the Computer Crime Act of 1986.


Physical Mailing Address:

New Sound Acoustics
5530 Commercial Blvd.
Winter Haven, FL 33880